Microsoft Excel SLA Secrets EXPOSED!
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Service Level Management Overview Excel Dashboard SLA
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0:00, Dashboard overview
00:23, Main KPIs
01:29, Comments & Update Date
01:49, Pending Complaints cases within SLA
02:31, Current Cases Status
03:15, Received Cases per month
05:55, Banking With Branches and Online
06:44, Customer Type
07:21, Received Cases by Regions
08:05, Feedback Type
Optimize your service delivery with the SLA Service Level Management Dashboard, a comprehensive Excel Dashboard designed to provide actionable insights into service performance. Tailored for businesses focused on customer satisfaction and operational excellence, this dashboard empowers you to track, analyze, and improve your Service Level Agreements (SLAs).
The dashboard delivers an intuitive overview of SLA compliance, including metrics like Year-to-Date SLA Percentage, Pending Cases, and Resolved Case Rates. Gain insights into monthly and quarterly trends for received cases, helping you identify patterns and improve resource allocation.
For customer-focused organizations, the dashboard also tracks essential satisfaction metrics such as Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Understand feedback trends by region and sector, ensuring targeted improvements to enhance customer experience.
Its interactive slicers allow for real-time data segmentation by month, region, or case type, enabling users to focus on specific areas of interest. Visual comparisons of top issues across current and previous months provide actionable insights, helping businesses address recurring challenges effectively.
Designed for sectors like banking and online services, the SLA Service Level Management Dashboard highlights performance by sector and tracks cases by branches and regions. This makes it an indispensable tool for managers aiming to streamline operations, enhance satisfaction, and achieve SLA targets consistently.
Choose the SLA Service Level Management Dashboard by Other Levels to transform raw data into actionable strategies. Elevate your service standards and exceed customer expectations with this robust, user-friendly solution.
Key Features
Pending Complaints cases within SLA
Pending Non Complaints cases within SLA
Service Level Management SLA & Percentage
Year to date SLA
Total of Received Cases
Customer Satisfaction (CSAT)
Customer & Effort& Score (CES)
Net Promoter Score (NPS)
Current Cases Status
Resolver Cases percentages
Pending Cases
Received Cases per month
Received Cases per Quarter
Feedback Type
Cases by Sectors
Banking With Branches and Online
Top Five Issues with comparison showing Current Month vs Previous
Received Customer& Effort & Score (CES) by Regions
Received Cases by Regions
Monthly Slicer
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