Customer Success by Design: A Blueprint for Building Your Customer Success Program
Class from True Ventures' 8th Annual True University: June 13-14, 2018 | #TrueU is a two-day startup school fostering connection and entrepreneurial education across the True Ventures portfolio.
Teacher: Todd Eby, CEO and Co-founder of SuccessHACKER
Agenda:
As companies increasingly adopt customer success to aid with retaining and growing their customer base, questions naturally arise about how to get started, where to focus, and what to do when scaling the program becomes necessary. While getting started with customer success isn't all that difficult, setting up a program that enables you to finetune and scale requires strategy, people, processes, and (maybe) some technology. During this session, Todd Eby lays out what it takes to build a customer success program from the ground up.